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Shipping and Returns Policy

Shipping Policy

We offer free peninsula shipping for purchases over 150 euros (in products), not including the final VAT on the invoice. At Kaloh!, we collaborate with the transport company Correos Express, which guarantees door-to-door deliveries.

Shipping Time

Shipping time is 24 to 48 business hours from the departure of the product from our warehouse, with delivery before 2:00 PM. Shipping prices will be calculated automatically when placing your order on the website.

National Shipments 24-48 Hours

  • Peninsula: Automatic rate according to weight.
  • Portugal – Andorra – Gibraltar: Automatic rate according to weight.
  • International Standard Shipments 2-8 Days: Automatic rate according to weight.

Important Information

  • Shipments to the Canary Islands are subject to payment of the export customs duty DUA, corresponding to €20.85 for orders under €150 and €22 for orders over €150. This fee must be paid to Kaloh! via Bizum or bank transfer. A representative will contact you within the first two days after placing the order. The order will not be shipped until payment of this fee is received.
  • For every kilogram over 15 kg, transportation will have an additional cost according to the area.
  • Products shipped to the Canary Islands, Ceuta, Melilla, outside the EU, including the UK, etc., may be subject to customs charges upon arrival of the order. All customs taxes will be borne by the buyer. Kaloh! is not responsible for these costs.
  • Once the products are delivered to the transport company, Kaloh is exempt from any responsibility for the shipment. Customers have comprehensive insurance available through the Correos company. If the customer wishes to have this optional insurance, they must notify us when placing their order. This optional insurance must be paid for by the customer.

Returns Information

Our products come with the following guarantees:

  • Our customers have 14 calendar days after receiving the order to report any problems or desire to return our products.
  • Contact us using the contact form, adding the invoice number or through email info@kalohprofessional.com.
  • All products must be returned in good condition and in their original packaging. If the reason for the return is not due to a defect in the product (verified by our experts), the customer must pay for the transportation cost.
  • Kaloh will check the returned products to confirm that they arrive in optimal conditions. If the product is damaged due to misuse, no exchange or return will be accepted.
  • If upon receiving your products, one or more are found to be defective, they will be replaced free of charge with an identical/new product(s), after being verified/reviewed at our facilities. In the case of discounted products, Kaloh! may provide a discount voucher for the exact amount instead of replacing the defective product.
  • In the event of returning a product for reasons other than "defective product," the amount will not be refunded; instead, a discount voucher of that amount applicable to future purchases will be issued.
  • For hygienic-sanitary reasons, Kaloh nail sets cannot be returned. If the set has any errors (not caused by the Kaloh team), we suggest that the customer use the Nail Hospital service, where the error(s) can be corrected according to the established rate.
  • Package the product as best as possible to avoid damage during transportation. Do not use adhesive tapes or write directly on the original packaging of the product. Attach a copy of the invoice or purchase receipt. The customer must send the product using the transportation of their choice.
  • In the case of returns due to defects and after verifying the defect via photo or video, the customer will receive a link with shipping instructions and the transportation cost will be paid by Kaloh.
  • All our products enjoy limited manufacturer's warranty. Kaloh will respond to non-conformity manifested within a period of 14 calendar days from the delivery date. Kaloh must be informed of the non-conformity within said period. Before sending us the article, the customer must contact us so that we are aware of the shipment and authorize its return.